Can I Refund A Sonic App Order

iPhone Screenshots

The SONIC Drive-In app lets you order and pay with your phone, get rewards, find out about new items and offers, browse the menu, check nutritional information and more!

• Order Ahead and be first in line every time! Plus, get Happy Hour Any Time (1/2 Price Drinks & Slushes) when you order ahead through the app. Limited time only. See app for details.
• Get exclusive rewards you can redeem when you use Order Ahead.
• Find the closest SONIC Drive-In locations in your area and see their hours.
• Browse the menu. Check out what's new and view nutritional info for each item.

What's New

Dec 8, 2021

Version 4.16.0

Improvements to the user experience and bug fixes.

Ratings and Reviews

4.9 out of 5

1.2M Ratings

App is good- restaurant execution fails

The app is pretty good although I have never been able to order items such as a orange/ strawberry cream slush, and I can not specialize some items like I can't order a pretzel with NO SALT. Other than a few items the app is pretty good however the point you press order is where all the trouble begins. It often takes a longer amount of time to receive an order ahead order than it does to order in person. Also the workers have on more than one occasion cleared the order off my stall screen so that it won't show that it timed out… then they have gotten busy and forgotten the order completely- I usually have to call and find out why it said on my screen that it was on the way yet 10 min go by and I still have received. Then either the store is out of something or they are unable to give me what I order and they tell me they can not refund the mobile orders that I have to call someone with the app. So instead they want to bring me something else. The service at every sonic has completely gone to crap. I order the same items every time and never get it the same way twice. Sonic used to be my favorite fast food. But man how it's gone down hill. Now I prefer to only go if I can't find the item somewhere else. Cause I know if I go something will be messed up, missing, or I will wait 20 minutes

Awkward Payment Options and No Prices.

They accept Apple Pay and presumably other mobile payment, but you can't pay with multiple gift cards or combine a gift card with Apple Pay. I don't want to give out my card numbers. Apple Pay is infinitely more secure. I've read of people having their cards used across the country after giving them to Sonic's app. They need to let you combine multiple gift cards so you can zero out the balance in their app and also let you combine gift cards with mobile payment for better security and convenience. That way you only have to enter the cards once in Apple Pay and then you can use them anywhere far more securely. It should be the standard payment option. Taco Bell and Panera do payments right in thei app. Sonic is backwards so you can't use up a gift card without swiping it at a kiosk or giving your card number out and risking a data breach. Please fix the problems and allow us to combine at least two gift cards plus any mobile payments for the full balance without needing to deal with the kiosks or give up our card numbers. It's just common sense to let folks use Apple Pay and multiple gift cards to pay with the app. Why would you make it harder for people to pay? Also when are you going to communicate with stores so the prices show up before checking out? Sonic is the only app I know that doesn't show prices in their app menu and cart as you add items.

It's okay.

Honestly I order through the sonic app every time because it's so easy. HOWEVER I go to sonic very often with friends and we all want to order at the same time but we can't. The app won't let multiple orders go through which I just don't get because there are multiple people in the car. So ordering through the app is a hassle that way because we all do it. It makes for such a long wait time. Another thing is that we should be able to put multiple cards on the app or be able to have multiple payment options which would once again make life with friends so much easier. On my last note we should be able to tip on the app. I hardly have cash anymore and I want to tip these hard working people but I can't. Most of my sonic trips are spontaneous so I don't plan ahead to have cash. Plus sonic pays these poor people like dirt. They run the kitchen and car hop and make half minimum wage !? Are you joking? And most people don't tip them. A year ago I didn't even know I was supposed to tip these people because I didn't see sonic as a restaurant but now knowing how much they pay people is ridiculous. PAY THEM MORE. And one last thing. I get sonic a lot and there are no perks with that. With how much I spend I would love a rewards system. Not just a "deal" like a you spend this much you get this much in return type of thing. Like a loyalty program to earn points or something. Would love that. The app is okay but once again there are issues that I would love to be addressed.

App Privacy

The developer, Sonic, indicated that the app's privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

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Data Linked to You

The following data may be collected and linked to your identity:

Purchases
Financial Info
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Information

Seller

Sonic Industries Services, Inc.

Size

67.3 MB

Category

Food & Drink

Compatibility

iPhone: Requires iOS 11.0 or later.

iPod touch: Requires iOS 11.0 or later.

Age Rating

Copyright

Price

Free

Developer Website
App Support
Privacy Policy

Supports

Family Sharing

With Family Sharing set up, up to six family members can use this app.